Shipping & Returns

Returns Policy

Your step-by-step guide to our Returns procedure:

• Email our Customer Service Team on orders@pattershall.co.nz to confirm if your return is within our returns policy.
• Quote your original order number and the product(s) that you wish to return.
• If your return is within our returns policy, you'll be given a Return Authority Number.
• Write your Return Authority Number on the packing list that came with your ordered products.
• Send returned item(s) back to Pattershall Oil. Please ensure you enclose a copy of the packing list with the Return Authority Number written on it.

 The following must be enclosed with all returns:

• A reason(s) for returning the product.
• A copy of the packing list (on which the goods were received) and the Return Authority Number (obtained from our Customer Service Team) written on the packing list, as we cannot issue a credit without the correct release note relating to the products or goods.

Shipping

We hope you are completely satisfied with your purchase from Pattershall. In the event, that you are not satisfied with your purchase, we will gladly replace the item, or provide a refund of the original purchase price if returned within 15 days of your purchase date. Please note that shipping, handling and sales tax charges are not refundable on returns.

Shipping costs are included in the purchase price on selected products only within New Zealand.

Shipping will be charged for all orders outside of New Zealand. All products coming to New Zealand that have been ordered from the client/customer from outside New Zealand will be charged freight charges and any custom fees payable at point of entry to the New Zealand borders,  including any GST (goods and service tax) as per New Zealand Law.

When you place an order, we will estimate shipping for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.

Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full New Zealand dollar.